Complaints procedure

11/10/2007 – 4:53 pm by John Giles

Michalsons is committed to excellence in service and quality of work.

In the event that a client has a complaint regarding the management of the client’s case or the fees incurred, in the first instance the client should contact the member principally responsible for its matter to discuss the complaint.

If, following discussions with that member, matters are not resolved to the client’s satisfaction the client may contact the Michalsons member then responsible for dealing with client complaints (the name of that member will be provided on request at any time). The complaints member will review the client’s case and endeavour to resolve the complaint.

Thereafter if the client remains dissatisfied, details of the Law Society of the Cape of Good Hope will be provided to the client who may refer the complaint to them.

Michalsons Attorneys